Automated Customer Notifications Over Viber, SMS and Email
Sending confirmations and updates by hand eats hours and is easily forgotten. Automated notifications tied to events in your system cut the work and keep customers calm.
Someone in the company types the same messages every day: order confirmation, a note that goods have shipped, a payment reminder. It is done by hand, so sometimes it is forgotten, and customers call to ask where their parcel is. Every one of those calls is work that could have been avoided. Automated notifications solve exactly that.
A message sent by an event, not a person
The idea is simple: when something happens in your system, the message goes out on its own. A customer places an order and gets an immediate confirmation. Goods are packed and shipped, the customer gets a note with the tracking number. A payment date approaches, a reminder goes out. Nobody has to type anything.
- Order confirmation the moment an order enters the system.
- Delivery status when a shipment leaves and when it arrives.
- Reminders for payment, a booked appointment, or an expiry.
The right channel for the right message
Not every message belongs on the same channel. Viber is cheap and people watch it, but it does not reach everyone. SMS arrives almost always and suits short, important things. Email carries details, attachments and invoices. A good system picks the channel per message, and can even try one, then another, if the first does not get through.
Making sure the message actually arrives
This is the biggest difference between a toy and a serious solution. Sending services sometimes fail, the network drops, a customer's number is briefly unreachable. So messages are not fired blindly but sent through a queue, with retries if the first attempt fails.
A message that did not arrive is worse than one never sent, because both you and the customer think it did.
With a queue and retries, the system handles occasional failures on its own and records what was sent, to whom, and when. When a customer says they never got a message, you have an exact answer.
What you get
Less manual typing, fewer forgotten notifications, and noticeably fewer "where is my parcel" calls. Customers are calmer because they know what is happening, and your people do the work that truly needs a human.
If your company still sends notifications by hand, you are probably losing hours a week and fielding the odd anxious call. We can wire Viber, SMS and email to events in your system, with a queue and retries. Get in touch and we will see which messages to automate first.